Gaming at gmp99 is meant to be enjoyable entertainment. If it ever starts feeling like anything else — stressful, compulsive, or financially harmful — we want you to know that help and tools are available, and we take this seriously at every level of how we operate the platform.
These aren't checkbox policies — they are operational requirements that shape how gmp99 is built and run every single day.
Every gmp99 account undergoes mandatory age verification before any deposits or gameplay are permitted. Players must be 21 years of age or older — no exceptions. Where age cannot be confirmed, the account is suspended pending documentation. Any account found to belong to an underage user is immediately closed and balances forfeited under our Terms & Conditions.
Any registered gmp99 player can request self-exclusion at any time via live chat or by emailing our support team. Self-exclusion can be set for 1 month, 3 months, 6 months, 1 year, or permanently. During a self-exclusion period, your gmp99 account is locked, all marketing communications are halted, and re-registration is blocked. Permanent self-exclusions cannot be reversed.
Every gmp99 player can set daily, weekly, or monthly deposit limits directly from their account settings. Once set, a limit takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the higher limit becomes active — decreasing a limit takes effect immediately. This asymmetry is intentional and protects players from impulsive limit increases.
gmp99 players can configure session time reminders — alerts that appear after a set duration of continuous gameplay. These reminders prompt you to check the time, review your balance, and decide whether to continue or take a break. You can also set a maximum session time limit that will automatically log you out after a specified period.
A cooling-off period is a short-term pause on your gmp99 account — typically 24 hours, 48 hours, or 7 days — during which your account is inaccessible. Unlike self-exclusion, a cooling-off period is designed for players who want a brief break. You can request a cooling-off period at any time and it activates instantly. It cannot be cancelled once requested.
In addition to deposit limits, gmp99 players can set loss limits — a cap on the total amount you are willing to lose within a given period (daily, weekly, or monthly). Once the limit is reached, your account is automatically restricted from placing further bets until the limit period resets. Loss limits give you a defined boundary before you start each session.
The minimum age to use gmp99 is 21 years old. This is not a suggestion — it is a hard requirement enforced at the account level and backed by identity verification. Here's how it works in practice on gmp99:
When you register a gmp99 account, you declare your date of birth. Before any deposit or gameplay is permitted, gmp99 requires identity verification using a government-issued document — a Malaysian IC (MyKad) or passport. The name and date of birth on your ID must match your account details exactly. Accounts where verification fails, or where a player is found to be under 21, are permanently closed and any balance is forfeited under gmp99's Terms & Conditions.
gmp99 also screens for underage access patterns at the account level. Where our systems flag suspicious indicators — such as a declared age that is inconsistent with other account behaviour or data — the account is automatically suspended pending manual review. This is part of our commitment to maintaining a gaming environment that is strictly limited to adults.
If you answered yes to two or more of these questions, we strongly encourage you to use gmp99's self-exclusion tools or contact our support team immediately. There is no shame in seeking help — it takes courage to recognise a problem and act on it.
All of the following tools are available to every registered gmp99 player at no cost, accessible through your account settings or via our 24/7 support team.
Log in to your gmp99 account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Select your limit period (daily / weekly / monthly), enter your desired maximum deposit amount in MYR, and confirm. The limit activates instantly. You will receive an email confirmation. To increase a limit, the new higher limit will only take effect after a mandatory 7-day waiting period — this prevents impulsive increases during a losing streak.
Self-exclusion can be requested via live chat, email to [email protected], or through Account Settings > Responsible Gaming > Self-Exclusion. Select your exclusion period and confirm. Your gmp99 account is locked immediately — no cooling-off, no delay. All promotional communications are halted. During the exclusion period, gmp99 will not contact you with any gaming-related material.
Under Account Settings > Responsible Gaming > Session Limits, you can configure: a session reminder alert (e.g., a pop-up after 60 minutes of play), a maximum session duration (e.g., auto-logout after 2 hours), and a daily maximum time budget. All three operate independently and can be set simultaneously. Session controls affect all gmp99 products — sportsbook, casino, and slots — under your single gmp99 account.
The gmp99 platform provides a complete transaction and gaming history accessible from your account at any time. You can review your net gaming position (deposits minus withdrawals), game-by-game win/loss record, and session duration logs for any period. Transparency about your actual gambling history — rather than relying on memory — is one of the most effective tools for maintaining healthy gaming habits.
gmp99 encourages any player who is concerned about their gambling to reach out to professional support. Problem gambling is a recognised condition — the same way other behavioural health issues are — and effective help is available for Malaysians.
Problem gambling in Malaysia is more common than many people realise — and significantly underreported, largely because of the stigma attached. If you've been chasing losses on gmp99 or any other platform, spending more than you can afford, or hiding your gambling activity from your family, these are serious warning signs that warrant attention. You are not alone, and reaching out for support is the right move.
gmp99 operates under international gaming authority licensing that mandates responsible gaming standards, including requirements to provide players with access to support resources and to respond to problem gambling indicators at the account level. Our player monitoring systems are designed to flag unusual patterns — such as rapidly escalating deposit amounts, late-night gaming sessions of unusual duration, or frequent unsuccessful withdrawal-then-redeposit cycles — and our responsible gaming team reviews flagged accounts proactively.
If your account has been flagged and you receive a communication from gmp99's responsible gaming team, please take it seriously. It's not a form letter — it's a genuine concern raised because your account activity showed patterns consistent with problem gambling. You are encouraged to use the self-exclusion tools on your gmp99 account and to reach out to a professional support organisation.
Malaysian players seeking support for problem gambling can contact the following types of organisations: national mental health helplines that cover gambling-related issues, hospital psychiatric outpatient departments (available at major government hospitals in Kuala Lumpur, Penang, Johor Bahru, and other cities), and private counselling services specialising in behavioural health. gmp99 also encourages players to consult the responsible gaming resources made available by our international gaming authority, details of which are provided in the gmp99 platform's Responsible Gaming section under account settings.
gmp99 is built to be enjoyed responsibly. Set your limits, know your budget, and play for fun. If you need help, we're here 24/7.
gmp99 is committed to responsible gaming under international gaming authority licensing standards. 21+ only.